This might help Tashanie. It is a form of Cartesian grid I just created. One variable is 'nice/nasty person', for want of a better phrase. Another is 'charge a fair price/undercharge'. Is it possible for people to fit into all of the following possibilities? 1. Charge a fair price and be a nice person? 2. Charge a fair price and be a nasty person? 3. Undercharge and be a nice person? 4. Undercharge and be a nasty person? If so, they are independent variables. It's a choice. Also, the client is paying for the value they receive and some of the changes are truly life-changing. And they are choosing whether to part with any amount charged. I'm a trainer and it is so sad for me when I see great therapists I've taught disappear from the profession due to this problem. We've both invested so much. I think I'll address this topic in my newsletter. Any feedback on the grid or anything else would be good.